Meet Media8
Marco Splettstößer, CEO of Media8, knew their approach to documentation needed a change. Like many growing MSPs, they were stuck using Excel and Word - leading to internal stress, duplication of work, and a lack of coordination across the team. Media8 chose Hudu as a central platform to streamline documentation and empower their technicians. Since then, they’ve nearly doubled their client base, cut costs, and significantly improved both technician and client onboarding.
- Location: Wesel, Germany
- Business type: MSP
- Customer since: 2023
- Website: https://www.media8.de
What was your documentation like before and what led you to switch to Hudu?
We previously created some documentation by hand in Excel and Word, which led to a lot of chaos and internal stress.
- There was no consistency in how documentation was created or updated.
- Team members often worked off outdated information, leading to duplicated ticket work.
- The lack of structure caused frustration and made collaboration difficult.
How has Hudu changed the way your team operates
We can give our technicians the feeling of really working together in a ‘real team.’ This reduces stress, frustration and, above all, misinformation.
Client support has scaled
- We now support nearly twice as many clients as before.
Everything is faster
- Ticket resolution time has been cut in half.
- Client onboarding is now 3x faster.
- Technician onboarding takes half as long as it used to.
Technicians feel more confident
- With up-to-date documentation and shared visibility, support feels more collaborative.
Which Hudu features have become most valuable to your workflow?
Hudu is now the daily go-to for the entire Media8 team, bringing together documentation, integrations, and flexibility in one place.
Custom asset layouts
- Media8 leverages Hudu’s customizable assets to document in a way that fits their internal workflows. This keeps information structured, consistent, and easy to use.
Microsoft 365 integration
- Synchronizing Microsoft 365 tenants with Hudu ensures that all relevant data is available and accurate, helping technicians avoid misinformation and outdated entries.
Browser Extension + Mobile App
- With access to documentation on the go or right from the browser, techs stay productive wherever they’re working - onsite or remote.
Self-hosting
- Running Hudu on-premises gives Media8 full control over infrastructure and compliance, aligning with their operational standards and customer needs.
What do you like most about Hudu?
What we really like about Hudu is that suggestions from the community are actually accepted. A transparent roadmap shows which feature requests will be implemented. They still listen to their customers and regularly improve their solution.
