Consistency across clients
- Everyone knows where to look and what to capture
Deliver faster, smarter service
Clear standards. Faster onboarding. Predictable service delivery across every client.
based on hundreds of reviews on
G2
BetterTracker
Your MSP shouldn’t depend on the memory of a few people
Client information is structured, complete, and consistent — no more guessing or digging through old folders
Information stays organized, linked, and instantly accessible
Linked assets, passwords, processes, and KBs give technicians everything they need in one view
Standard templates and required fields eliminate “freestyle” documentation
Structured onboarding removes ambiguity and protects your team from knowledge gaps
Know what’s documented, what’s missing, and what needs attention
Resolve issues faster
Everything technicians need, without switching tools
- Fewer escalations
- Faster ticket resolution
- Better first-contact fixes
A consistent structure for every client
Every environment follows the same rules
- Standard templates for every client
- Required fields keep data complete
- Structure that scales as you grow
One connected place for every detail
Technicians work faster when everything they need is linked
- Fewer scattered tools
- Full client context, linked
- Assets, passwords, and KBs stay aligned
Repeatable onboarding, every time
No skipped steps, no forgotten details, no piecing things together later
- Reusable onboarding templates
- Required documentation for every new client
- Keeps service delivery predictable
Know what’s covered — and what’s missing
Catch gaps before they cause problems
- Documentation review cycles
- Expiration tracking for critical items
- Change history for accountability
Operate with clarity across every client
Faster onboarding
- New techs ramp quickly without reinventing anything
Less chaos, fewer escalations
- Technicians solve faster when knowledge is structured, linked, and up to date
Built to scale
- Structured onboarding and predictable service delivery become the norm
Powerful features that support every part of your MSP
Standardized Forms
Consistent forms for documenting clients, devices, apps, networks, and infrastructure
Knowledge Base
Internal and client-specific documentation organized, searchable, and always consistent
Passwords
Secure credential storage with permission controls and browser autofill
Processes & Checklists
Repeatable checklists for onboarding, maintenance, and project execution
Relationship Mapping
Understand how systems connect across clients at a glance
Integrations & API
Sync assets, devices, and data from your PSA, RMM, and other tools
IP Address Management
Manage networks and subnets with clarity across all clients
Rack Management
Visualize equipment for easier planning and troubleshooting
Expiration Tracking
Stay ahead of renewals, contracts, warranties, and SSL expirations
Website Monitoring
Track uptime and certificate status automatically
Audit Logs
Full visibility into changes and access across your documentation environment
Universal Search
Find passwords, assets, documents, and processes instantly across all clients
See what calm feels like
Bring order to your documentation, reduce escalations, and empower every technician to deliver their best work