Consistent documentation across agencies
- Standardize how systems, procedures, and infrastructure are documented so every department follows the same approach
Bring order to complex government IT environments
Standardize documentation so teams can operate consistently — regardless of change.
based on hundreds of reviews on
G2
BetterTracker
Built for the realities of government IT
Ensure critical systems and procedures remain documented even as personnel change
Organize documentation by agency, department, or function without silos
Standardized workflows support policy compliance predictable service delivery and audit readiness
Documentation stays organized, current, and easy to review
Clear guidance helps staff find answers without escalating every issue
Standardize procedures across departments
Create consistent documentation for IT operations, system changes, and support workflows
- Reduce variation between clinics or departments
- Improve accountability for recurring tasks
- Keep workflows consistent as teams scale
Protect sensitive systems and information
Use permissions and secure storage to limit access and reduce risk
- Limit sensitive documentation to specific roles
- Enforce least-privilege access
- Track exactly who accessed or changed information
Preserve institutional knowledge
Keep critical information documented so operations don’t rely on a few individuals
- Map dependencies and connected systems
- Track vendor info, credentials, and support workflows
- Reduce risk during outages or staff transitions
Support audits and oversight
Maintain organized records that simplify audits, reviews, and reporting
- Track review dates and expirations
- Maintain historical changes
- Provide documentation evidence during audits
Ensure continuity across departments
Keep systems, procedures, and institutional knowledge intact as leadership, priorities, and personnel change
- Documentation outlives individual roles
- Reduce disruption during transitions
- Maintain operational stability year over year
Operate with confidence across departments
Knowledge that outlasts staffing changes
- Preserve critical information as employees retire, transfer, or change roles
Built for audits, reviews, and accountability
- Keep documentation organized, reviewable, and ready for compliance checks
Secure access to sensitive information
- Control who can view or edit documentation with role-based permissions
The foundation for dependable public sector IT
Standardized Forms
Capture system details and infrastructure consistently
Knowledge Base
Document policies, procedures, and internal guides
Processes & Checklists
Create repeatable workflows for onboarding, maintenance, and operations
Passwords
Store credentials securely with controlled access
Expirations & Reviews
Track review cycles, renewals, and required checks
Audit Logs
Maintain visibility into changes and access
Relationships
Connect systems, services, and dependencies
Search
Quickly find documentation when it’s needed most
Integrations & API
Sync data from identity, device, and management tools
IP Address Management
Organize networks across departments and locations
Rack Management
Document server rooms and network infrastructure
Website Monitoring
Track uptime and SSL status
See what calm feels like
Keep critical systems, procedures, and records organized so public services stay reliable and accountable