Less tribal knowledge
Critical information stops living in people’s heads
Reference documentation your team actually uses
Capture explanations, configurations, and institutional knowledge in a format built for real work — not buried wikis.
based on hundreds of reviews on
G2
BetterTracker
Capture reference knowledge the right way
Create clear, readable reference docs using an editor that supports real-world content.
Easy WYSIWYG editor for rich text, images, and links
Public or one-off sharing when external access makes sense
Version history keeps changes visible and reversible
Always available where work happens
KB articles live inside each client environment, alongside assets, passwords, and systems. Technicians don’t leave their workflow to hunt for answers.
Client-specific and global library
Linked to related systems and assets
Fast access during tickets and reviews
Capture what your team knows. Keep it usable.
Better decision-making
Context helps technicians choose correctly
Fewer repeat questions
Answers get documented once, then reused
Continuity through change
Knowledge survives turnover and growth
One toolkit. Built to work together.
Consistent Layouts
Asset Management
Dual Knowledge Bases
Checklists & SOPs
Password Storage
IPAM & Racks
Photo Gallery
Domains & SSL
Expirations & Alerts
Client Portals
Asset Discovery
Auto-Generated Docs
API & Integrations
Advanced Search
Linked Relationships
RBAC, SSO, MFA
Group Permissions
Version Histories
One-Time Passwords
Flags & Reviews
Templates
AI Assistant
Workflows
Data Import & Export
Reporting
Audit Logs
Mobile Access
Self-Hosting
Keep important knowledge available
Document explanations once. Use them when it counts.