What is MSP documentation software?
MSP documentation software is a tool designed to help Managed Service Providers (MSPs) securely store, organize, and access client-related IT information, like credentials, assets, processes, and SOPs, in one centralized location.
If you’ve ever lost time chasing down a password, reverse-engineering a network layout, or fixing inconsistent onboarding notes, you already understand why it matters.
What makes it different from a general documentation tool?
While general documentation tools (like Notion or OneNote) focus on flexibility, MSP documentation software is built for operational efficiency and security in managed IT environments. That means:
- Structured layouts tailored for IT use cases
- Permission controls across clients and teams
- Integrations with RMMs, PSAs, and other MSP tools
- Logging and auditing to support compliance
- Features like password vaults and asset relationship mapping
In short: It’s documentation that works the way MSPs do.
What does it include?
A good MSP documentation platform typically covers:
- Asset tracking: devices, networks, cloud resources
- Credentials: password management with MFA support
- Process documentation: SOPs, onboarding checklists, KBs
- Integrations: pull real-time data from your PSA, RMM, and other tools
- Relationship mapping: connect assets, users, vendors, sites, and more
- Permissions and audit trails: for security and accountability
MSPs use documentation software to reduce ticket resolution times, speed up onboarding, and ensure nothing falls through the cracks.
How Hudu helps
Hudu is built specifically for MSPs - designed to handle the complexity of managing documentation across multiple clients while keeping things fast, consistent, and secure.
- Client-specific workspaces: Keep every client’s data cleanly separated, with isolated permissions and tailored documentation.
- Custom asset layouts: Document anything using consistent, searchable templates with your own fields.
- PW vault with MFA and sharing: Store and share passwords securely. MFA tokens and browser extension access make tech workflows faster without compromising security.
- Process and KB documentation: Build internal SOPs, how-tos, and client-facing guides with versioning, folder structure, and linked records.
- RMM & PSA integrations: Automatically sync data from tools like ConnectWise, Syncro, HaloPSA, NinjaOne, Meraki, Datto, and more so asset records stay up to date.
- Relationship mapping: Link assets, passwords, locations, and people so your team has the full picture.
- Search, filters & global view: Find what you need fast with global search and smart filters.
- Granular permissions & audit logging: Assign access by role, group, or client. Every change is tracked to support compliance, accountability, and peace of mind.
For MSPs, documentation isn’t an afterthought - it’s operational infrastructure.
With the right platform, your team works faster, your clients get better service, and your knowledge stays secure.
