Meet HES
HES is a Portuguese MSP offering IT consulting and managed services. IT Consultant Rui Ferreira needed a documentation platform that could bring consistency to a team where everyone was documenting things differently. Since adopting Hudu, HES has cut client onboarding time in half, improved ticket resolution by 1.5x, and built a suite of custom automations that go far beyond out-of-the-box functionality.
- Location: Portugal
- Business type: MSP
- Customer since: 2026
- Website: hes.pt
Why did you switch to Hudu?
Dispersed documentation and no consistent standard
We were using SharePoint, but that was very time consuming because the information was dispersed and everyone had a way to document things. With Hudu all of that changed for the better.
How are you using Hudu?
We improved our documentation through the API using scripts and automations helping us even more with our time management. For passwords we use Hudu Assist which also helps us.
Password management
Hudu's built-in password vault gives HES a secure, centralized place to store and access credentials across the team — replacing the dispersed, inconsistent methods that made SharePoint so time consuming.
Hudu Assist
Hudu Assist puts documentation and passwords directly in the browser, giving the team fast access to client information without switching platforms mid-ticket.
API & automation
Hudu's open API is at the heart of how HES operates. Rui has built custom scripts that scan assets and input them directly into the IPAM, and multiple Magic Dash scripts that surface network summaries, infrastructure overviews, and even printer ink levels — all automatically. If Hudu doesn't do something out of the box, the API makes it possible to build it.
Magic Dash
Hudu's Magic Dash turns client overview pages into dynamic, real-time dashboards. For HES, it's the command center that ties everything together — displaying live network data, infrastructure summaries, and custom metrics built entirely through the API.
Microsoft 365 integration
Hudu's Microsoft 365 integration syncs user and licensing data automatically into Hudu, keeping client records accurate without manual entry.
What's improved since switching?
One platform. Consistent documentation. Endless automation.
- Dispersed documentation and inconsistent standards are no longer a problem
- Password management and workflow automation centralized in one place
- Custom scripts handle asset scanning, IPAM population, and Magic Dash updates automatically
With that, HES has:
- Cut client onboarding time in half
- Improved ticket resolution speed by 1.5x
- Improved new technician onboarding speed by 1.5x
- Saved $36/month by consolidating prior tools
What do you like most about Hudu?
The robust API
- What I love most about Hudu is its API. It allows me to automate processes, improve workflows, and build almost anything I can imagine. The Hudu Magic Dash is the cherry on top.
- It's the tool every MSP needs because it does almost everything, and when it doesn't, you can just create it using the API and the Magic Dash.
