Meet levigo systems gmbh
levigo systems gmbh is a German MSP supporting 25–50 clients. Unit Lead Stefan Knöbl oversees managed services, engineering, and consulting — and needed a documentation platform that could bring real structure to a growing team with varying ideas of what good documentation looks like. Since adopting self-hosted Hudu, levigo systems gmbh has grown their client base and meaningfully improved onboarding times.
- Location: Germany
- Business type: MSP
- Customer since: 2023
- Website: levigo.de
Why did you switch to Hudu?
Unstructured, wiki-style documentation wasn't working
We used Confluence as our documentation tool — the main problem was the unstructured data in a wiki-style documentation.
- Unstructured documentation made it hard to find and maintain information consistently
- Different understandings of what needs to be documented between technicians
How are you using Hudu?
We use Hudu as our documentation platform and for central knowledge bases including a customer portal.
Asset types & structured documentation
Hudu's structured asset types give levigo systems gmbh a consistent framework for capturing client information — ensuring every technician documents in the same way, regardless of their individual approach. The result is documentation that's reliable, searchable, and useful for the whole team.
Knowledge base & customer portal
Hudu's Knowledge Base serves as the central home for internal and client-facing documentation. With a customer portal built in, levigo systems gmbh can share relevant articles directly with clients — no separate platform required.
Integrations
Hudu's integrations with HaloPSA, NinjaOne, Microsoft 365, and UniFi keep client, device, user, and network infrastructure data synced automatically — reducing manual entry, eliminating double handling, and keeping records accurate as environments change.
Self-hosted deployment
Hudu's self-hosted option gives levigo systems gmbh full control over their instance and data — important for a team managing sensitive client environments and operating under European data regulations.
Mobile app
Hudu's mobile app gives technicians access to documentation on the go — useful when supporting clients in the field.
What's improved since switching?
Consistent documentation across the whole team
- Unstructured documentation and different technician standards are no longer a problem
- A single platform for documentation, knowledge bases, and client-facing content
With that, levigo systems gmbh has:
- Grown their client base by up to 1.5x
- Improved client onboarding speed by 1.5x
- Improved new technician onboarding speed by 1.25x
What do you like most about Hudu?
Fast, flexible, and built to evolve
