Meet Realm of Tech, Inc.
Realm of Tech, Inc. is a Illinois-based MSP supporting 200–500 clients across IT and computer services. President Andy Suarez needed a documentation solution that checked every box: centralized, secure, auditable, and fully under his team's control. After evaluating the options, self-hosted Hudu was the clear choice — and it's paid off. Since adopting Hudu, Realm of Tech has nearly doubled its client base and improved onboarding and resolution times across the board.
- Location: Illinois, USA
- Business type: MSP
- Customer since: 2022
- Website: realmoftech.com
What challenges led you to switch to Hudu?
Custom methods couldn't keep up
Before Hudu, we were using more custom methods that didn't have the auditing, centralization, security, and templates that Hudu offers.
- No centralized home for documentation
- Lack of auditing and security controls
- No standardized templates across the team
- Custom workarounds that didn't scale
How are you using Hudu today?
We use Hudu as our only source of documentation and it has made finding information when working with clients so much easier and predictable. It's also improved onboarding and the ability for techs to understand what they need to be able to support our clients better.
Self-hosted deployment
Hudu's self-hosted option gives teams like Realm of Tech complete control over where their data lives and who can access it. For MSPs managing sensitive client environments, self-hosting means no reliance on third-party infrastructure — just full ownership and the ability to lock down access on their own terms.
Centralized documentation
Hudu replaces fragmented, custom documentation methods with a single structured source of truth. Every client record, credential, and process lives in one place — so technicians always know exactly where to look, and nothing falls through the cracks.
Auditing & access controls
Hudu's built-in audit logs and role-based access controls give MSPs visibility into who accessed what and when. For teams handling sensitive client data, this level of accountability is essential.
What problems is Hudu solving for your business?
Being able to host Hudu ourselves and lock down access was a must. It was the decision that had us go with Hudu over other popular documentation products. Being in control of our customer's very important data is important.
- A single source of truth for all client documentation
- Auditing and security controls that custom methods couldn't provide
- Faster, more predictable support experiences for clients
- Improved technician onboarding and client knowledge transfer
With that, Realm of Tech has:
- Nearly doubled their client base
- Improved ticket resolution speed by 1.25x
- Improved client onboarding speed by 1.25x
- Improved new technician onboarding speed by 1.5x
- Consolidated and eliminated prior tools
What do you like most about Hudu?
A platform that keeps getting better
