Meet Universal Computer Solutions
Universal Computer Solutions is an Australian MSP supporting 100–200 clients. Solutions Architect Dean French needed a documentation platform with real structure and integrations built for MSP work. Since adopting self-hosted Hudu, Universal Computer Solutions has nearly doubled its client base and grown its team along the way.
- Location: Australia
- Business type: MSP
- Customer since: 2022
- Website: universal.com.au
Why did you switch to Hudu?
Lacking the structure and integrations a growing MSP needs
Before Hudu, we were using Confluence, which lacked the structure and integrations we needed.
How does your team utilize Hudu?
Asset types for structured information and knowledge base articles are what we primarily use. Websites and expirations are also useful, as well as flags.
Asset types
Hudu's customizable asset types give Universal Computer Solutions a consistent framework for documenting every client environment. Instead of freeform notes, information is captured in structured, searchable records — raising documentation quality across the board and making it easier for any technician to find what they need.
Knowledge base
Hudu's Knowledge Base gives the team a central, well-formatted home for internal and client-facing articles — structured and easy for new technicians to navigate from day one.
Websites & expirations
Hudu tracks domain and certificate expirations automatically, alerting the team before renewals slip through the cracks. For an MSP managing 100–200 clients, staying ahead of expirations without manual tracking is a meaningful time saver.
Flags
Hudu's flagging feature lets technicians mark records that need attention or updates — keeping documentation accurate and ensuring nothing goes stale across a large client base.
Integrations
Hudu's integrations with HaloPSA, CIPP, Cloudflare, and UniFi keep data flowing automatically between platforms, eliminating double handling and freeing the team to focus on client work rather than documentation upkeep.
Self-hosted deployment
Hudu's self-hosted option gives Universal Computer Solutions full control over their data and environment — an important consideration for an MSP managing sensitive client information across a growing client base.
What's improved since switching?
Higher documentation quality, less manual work
- Allowing documentation quality to be higher due to formed structure
- Integrations save time and prevent double handling
- Simple interface gets new technicians productive faster
With that, Universal Computer Solutions has:
- Nearly doubled their client base
- Improved ticket resolution speed by 1.25x
- Improved new technician onboarding speed by 1.25x
- Grown their team headcount
- Consolidated and eliminated prior tools
What do you like most about Hudu?
Simple enough for new technicians. Powerful enough for the whole stack.
- The simple interface is very easy to get new technicians on board with, and the capacity for customization with asset types is excellent
