Meet Babble Cloud
Babble Cloud Limited is a UK-based cloud solutions and telecom provider supporting more than 500 companies. We spoke with Chris Baker, Systems & Tools Manager, about how their team uses Hudu to centralize documentation and ensure critical information stays accurate.
- Location: United Kingdom
- Business type: Cloud Solutions & Telecom Provider
- Customer since: 2024
- Website: https://www.babble.cloud
What challenges led you to switch to Hudu?
Maintaining accurate documentation was difficult
- Babble Cloud previously used IT Glue for documentation. The team needed a way to ensure documentation stayed current without relying entirely on manual updates. Integrations became a key factor in solving that problem.
How are you using Hudu today?
We mainly use it for knowledge bases and assets. We are ensuring that when a repeatable process can be handled by another team, perhaps more junior, we ensure it is documented allowing them to process it, freeing our more senior engineers. We use the HaloPSA, NinjaOne, Liongard & Meraki Integrations to ensure the Asset Layouts are automatically maintained with the latest info.
Knowledge base
- Babble Cloud documents repeatable processes in Hudu so other teams can follow the steps and complete the work. This allows senior engineers to focus on more complex issues while ensuring processes are handled consistently.
Assets
- Hudu is used to store and manage asset information in structured layouts, giving the team a centralized place to view system details and infrastructure records.
Integrations
- Babble Cloud connects HaloPSA, NinjaOne, Liongard, and Meraki to Hudu so asset layouts are automatically maintained with the latest information, reducing manual updates and helping ensure documentation stays accurate.
What problems is Hudu solving for your business?
A central knowledge store for the team
- Instead of searching across multiple tools or relying on tribal knowledge, engineers now have a single place to look for information.
Since implementing Hudu, Babble Cloud reported:
- 1.25x faster technician onboarding
- 25× team growth
What do you like most about Hudu?
Our favorite thing about Hudu is its clean Interface and ease of use. Hudu Assist is also very useful, especially when combined with Halo and Ninja.
