Meet JS-ICT
JS-ICT is a Dutch MSP supporting 200–500 clients. Owner Jaap Schuttel needed a documentation platform built for the MSP industry — one that could enforce consistency across client environments and surface critical information fast. Since adopting Hudu, JS-ICT has nearly doubled their client base and improved ticket resolution, client onboarding, and technician onboarding speed across the board.
- Location: Netherlands
- Business type: MSP
- Customer since: 2021
- Website: jsict.nl
Why did you switch to Hudu?
SharePoint wasn't scalable and couldn't enforce consistency
Before Hudu, passwords lived in KeePass and documentation lived in SharePoint — and neither was built for the demands of a growing MSP.
- SharePoint was not scalable and you were not able to force consistency in your documentation
- No way to link related items across client environments
- Spending too much time finding critical information like passwords, IP addresses, and serial numbers
How are you using Hudu?
We mainly use the documentation core tools like assets and passwords. We also started using processes instead of checklists in our PSA. Lately we also started with IPAM. We do use the customer portal for some clients.
Assets
Hudu's customizable asset types give JS-ICT a consistent framework for documenting every client environment — enforcing the same structure across every account so nothing gets documented differently depending on who's on the job.
Password management
Hudu's built-in password vault replaced KeePass, giving the team a secure, centralized place to store credentials alongside their documentation — so passwords, IP addresses, and serial numbers are always exactly where they need to be.
Processes
Hudu's process engine replaced checklist-based workflows in Autotask, giving the team a structured, repeatable way to handle recurring tasks and ensuring nothing gets missed.
IPAM
Hudu's IPAM feature gives JS-ICT a structured way to document and manage IP addressing across client environments — keeping network details organized and immediately accessible.
Customer portal
Hudu's customer portal lets JS-ICT share relevant documentation directly with select clients — giving them self-serve access to the information they need without requiring a support ticket.
Integrations
Hudu's integrations with Autotask, Datto RMM, and Microsoft 365 keep client and device data synced automatically.
Mobile app & Hudu Assist
Hudu's mobile app and Hudu Assist give the team access to documentation on the go and directly inside their existing tools — so critical information is always within reach, wherever they're working.
What's improved since switching?
Full control over how client environments are documented
Hudu is solving the problem of losing control over the way client environments are configured. It also solves the problem of spending too much time finding critical information like passwords, IP addresses, and serial numbers.
- Consistent documentation enforced across all client environments
- Critical information found instantly instead of searched for
- Processes replace ad hoc checklists for a more structured workflow
With that, JS-ICT has:
- Nearly doubled their client base (1.5–2x growth)
- Improved ticket resolution speed by 1.5x
- Improved client onboarding speed by 1.5x
- Improved new technician onboarding speed by 1.5x
What do you like most about Hudu?
Built for MSPs. Priced fairly. No nonsense.
- The way you can tailor it exactly to your own needs with the customizable assets
- Clean UI and fast performance on the hosted product
- Support is quick and helpful
- No long-term contracts, so it can scale with your company
