Meet Russell Education Trust
Russell Education Trust is a UK-based educational trust. IT Systems Engineer Dhillon Patel needed a documentation platform that could work for an in-house IT team in an education environment — one that was structured, centralized, and accessible to everyone. After evaluating IT Glue and others, Hudu was the clear fit. Since adopting Hudu, the team has improved ticket resolution speed, made technician onboarding dramatically faster, and finally has a documentation practice worth building on.
- Location: United Kingdom
- Business type: Education
- Customer since: 2024
- Website: russelleducationtrust.org.uk
Why did you switch to Hudu?
No real documentation practice — and SharePoint wasn't the answer
We were not doing anything with documentation. We looked at using our helpdesk for KBs but found it not to be the best solution in an education environment.
- Documentation was stored across a SharePoint site — not in one place, and not visible to all engineers
- The helpdesk KB wasn't built for the kind of structured documentation an IT team needs
- Just having everything centrally in one place was a game changer for us
How are you using Hudu today?
We mainly use Hudu for the KBs — we share this across all our users in the trust to have it all in a central place. We've also liked the fact that we can store all our information on networking, racks, devices, and more.
Knowledge base
Hudu's Knowledge Base gives Russell Education Trust a central, structured home for documentation shared across all users in the trust. Everyone can see everything — no more information siloed by team or permission level.
Rack documentation
Hudu's Rack feature gives the team a structured way to document physical infrastructure — keeping server rack layouts organized and immediately accessible without digging through spreadsheets or SharePoint.
IPAM
Hudu's IPAM feature provides a structured home for IP address management across the trust's network environment — keeping addressing organized and easy to reference during troubleshooting.
Integrations
Hudu's integrations with Datto RMM and Microsoft Intune keep device and endpoint data synced automatically into Hudu, reducing manual documentation and keeping asset records accurate as the environment changes. The MapBox integration displays asset locations visually on a map within overview pages.
What's improved since switching?
A documentation practice that actually exists — and everyone can use
- Documentation is now centralized and visible to all engineers — no more SharePoint silos
- A consistent standard for how documentation is written and presented
- Engineers actually know what to document and how to document it
With that, Russell Education Trust has:
- Made technician onboarding 4x+ faster
- Improved ticket resolution speed by 1.5x
- Grown the number of users supported by up to 1.5x
What do you like most about Hudu?
Built for internal IT teams, not just MSPs
- The KB section, Rack, and IPAM are the standout features for the team
- Hudu is a great fit for any sector but especially internal IT environments — it improves how you write documentation and how documentation is presented
- Requesting improvements and seeing them acted on was a key factor in choosing Hudu
