Meet Teknertia Inc.
Teknertia Inc. is a Canadian MSP supporting 10–25 clients. Founder & CEO Robby Garon needed more than a place to store documents — he needed a platform that could bring real structure, consistency, and speed to a growing team. Since adopting self-hosted Hudu, Teknertia has grown its client base, expanded its team, and built documentation practices that scale.
- Location: Canada
- Business type: MSP
- Customer since: 2022
- Website: teknertia.com
Why did you switch to Hudu?
SharePoint couldn't organize or link the way we needed
We were using SharePoint, but it's hard to organize it like Hudu and you are not able to link.
- Information was dispersed and hard to find when it mattered most
- No ability to link assets, KBs, and client documentation together
- People were spending time searching SharePoint and not finding what they needed
How are you using Hudu today?
At Teknertia, Hudu is a core part of our documentation strategy and overall operational maturity. It plays a key role in our standardization across all clients, allowing us to maintain consistent, high-quality documentation regardless of environment.
We use Hudu as our centralized source of truth for all client environments, ensuring our team has fast, secure access to accurate information at all times.
We document:
- Client environments (infrastructure, networks, cloud tenants)
- Racks and IPAM
- Diagrams using embedded code from Lucid
- Microsoft 365 and Azure configurations
- Standard operating procedures (SOPs) and internal processes
- Device and asset information
- Client-specific notes and escalation details
Hudu is deeply embedded in our day-to-day workflows. Our technicians rely on it during ticket resolution, onboarding new clients, and ongoing management. It enables us to standardize how we document and operate, which improves consistency, reduces risk, and increases efficiency across the board.
We also leverage Hudu to support onboarding and offboarding processes, ensuring everything is documented and handled in a structured, repeatable way.
Asset layouts
Hudu's asset layouts were the turning point for Teknertia. Custom asset types let the team build a documentation structure that mirrors how MSPs actually operate — capturing exactly the right information for each type of client environment, consistently across every account.
Asset & KB linking
The linking functionality is incredibly powerful and seamless. Relationships between assets and documentation are automatically reflected both ways, giving the team complete visibility and context without extra effort. Linking assets and KBs together is what really turned the light bulb on for how Hudu could be used.
Rack & IPAM documentation
Hudu's Rack and IPAM features give Teknertia a structured way to document physical infrastructure and IP addressing across client environments — keeping critical network details organized and immediately accessible during an outage.
Processes
Hudu's process engine gives the team a structured, repeatable way to handle onboarding, offboarding, and recurring workflows — ensuring nothing gets missed regardless of who's running the process. The new process engine is a big step forward and clearly built from real user feedback.
Knowledge base
Hudu's Knowledge Base serves as the central home for SOPs, internal guides, and client-facing documentation. With KB sync to HaloPSA, clients can access relevant articles through a self-serve portal — reducing repetitive support requests.
Integrations
Hudu connects Teknertia's full stack — N-central, HaloPSA, Liongard, Cloudflare, and Microsoft 365 — into a single source of truth, with custom API workflows filling in any gaps. Data stays accurate and up to date without manual effort.
Self-hosted deployment
Hudu's self-hosted option gives Teknertia full control over their instance and data — critical for an MSP handling sensitive client credentials and infrastructure details.
What's improved since switching?
Real-time, accurate access when it matters most
When there is an outage, we need to know: who do we contact if it's a vendor, what are the troubleshooting steps, where are the diagrams of how the system is set up. Hudu makes all of that instantly accessible.
- Real-time accurate access to client documentation during incidents
- Consistent documentation and processes across all clients
- Structured, repeatable onboarding and offboarding workflows
- KB sync to HaloPSA enables client self-serve
With that, Teknertia has:
- Ticket resolution is 4x+ faster
- New technician onboarding is 4x+ faster
- Improved client onboarding speed by 1.5x
- Grown their client base by up to 1.5x
- Grown their team headcount
What do you like most about Hudu?
A platform that keeps impressing
- Clean, fast, and intuitive interface — the team actually enjoys using it, which drives adoption
- Exceptional asset and KB linking — relationships are automatically reflected both ways, giving complete visibility without extra effort
- Supports true standardization across all clients regardless of environment
- Fast, responsive support and continuous improvement based on real user feedback
- Excellent value for MSPs — powerful capabilities without unnecessary complexity
