Meet Zubler & Partner AG
Zubler & Partner AG is a Swiss MSP managing 100–200 clients across IT/Computer Services. After years of piecing together documentation across multiple disconnected platforms, Zubler & Partner AG adopted Hudu at the start of the year — and is already seeing dramatic improvements across ticket resolution, onboarding, and team growth.
- Location: Switzerland
- Business type: MSP
- Customer since: 2025
- Website: zubler.ch
What challenges led you to switch to Hudu?
Documentation was fragmented, inconsistent, and impossible to standardize
Before Hudu, documentation lived everywhere — and nowhere in particular. The team was juggling SharePoint, OneNote, Excel, and a custom-built application, with no unified approach tying it together.
- Unclear standards and many different solutions to the same problem
- Non-standardized documentation across clients
- No ability to automate inventory
- No clear guides for new team members onboarding into the business
How are you using Hudu today?
We just started at the beginning of the year and are still optimizing. We really appreciate the structured knowledge base and the customization of assets. Being able to automate almost anything via integrations and the API is a favorite of mine.
Knowledge base
Hudu's structured Knowledge Base gives Zubler & Partner AG a consistent, searchable home for client documentation and internal guides. Teams can link assets directly to their relevant procedures, so technicians always know exactly where to look — no more hunting across tabs and platforms.
Asset customization
Hudu's flexible asset types allow the team to model their client environments precisely — from devices to services — with custom fields that reflect how they actually work. Linked assets and their specific guides and guidelines keep everything connected in one place.
Integrations & API
With connections to Intune, Unifi, and M365 (and Domotz planned), Hudu automates data sync across the stack, reducing manual entry and keeping documentation accurate in real time. The open API makes it possible to extend Hudu as a source of truth for other business cases — including CVE reporting and billing.
Hudu Assist for NinjaOne
Hudu Assist surfaces documentation directly inside NinjaOne, so technicians can pull up client context without leaving the tools they're already in. Less context switching, faster resolutions.
What problems is Hudu solving for your business?
Standardization across a growing client base
- Providing standardization over a number of clients with linked assets and their specific guides and guidelines
- Building a single source of truth that powers other business cases, including CVE reporting and billing
- Quicker onboarding of customers and team members
With that, Zubler & Partner AG has:
- Cut ticket resolution time in half (2x faster)
- Reduced client and technician onboarding time by 3x
- Eliminated ~$500+ per technician in tooling costs
- Grown the team from 20 to 25 employees
What do you like most about Hudu?
Flexible enough to fit the way you work
- Easy to configure how you need it, easy to use daily
- Being able to customize almost anything
- The ability to integrate other systems and services easily
- Fair pricing
A support team that shows up
- The helpful support team and community
Option to self-host
- Being able to self-host our instance onprem and keep control of the data
Why would you recommend Hudu?
